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Shipping policy



Sertyfied hair custom wigs are handmade to order and dispatched within 10 business days (2 weeks) after purchase is made. 3-5 business days rush order service are available for local orders ONLY. Other haircare products and hair accessories will be dispatched within 5 business days.

Currenltly our business days are “Monday, Wednesdays, Fridays and Saturdays” and does not include holidays and Sundays. Orders placed on weekends are processed the following Monday.

A confirmation email is sent once an order is placed. A notification email is sent once orders are ready to be dispatched.

All bearer deliveries must be delivered to an actual address and must be accepted by an individual.

Collections from Knutsford Express/Post Office  will require an ID.

Corporate Kingston (Bearer) $5USD
Knutsford Express (Bearer + knutsford fee) $8USD
Post Office (Zipmail) $5USD
Portmore  (Bearer) $8USD
Rush- 5 day ( Rush Fee + Bearer) $25USD
Rush- 3 day ( Rush Fee + Bearer) $30USD


Orders requires 10 business days (2 weeks) for processing. Processing and shipping duration are NOT combined therefore the total wait time is consisted of processing plus shipping.



If you are located outside of Jamaica and The United States, we are unable to ship by standard shipping due to covid restrictions. Until these restrictions are lifted,We ask that DHL is selected or select standard shipping if you are able have the package ship to a forward freight delivery company in the USA.


Standard Shipping (Post Office): 14-28 days 
Fee starts at $20 USD.


Fast Track by DHL:  5 days
Fee varies based on weight/location. This information is provided at checkout.

Packages are shipped from The Jamaica Post and delivered by the recipient’s local carrier. Package should arrive within the stipulated timeframe and will require to be signed for upon receipt.  



We are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after order has been shipped.
If any package gets returned to us by the carrier, a reshipping fee will be required from the customer in order for us to reship the package. This applies for any of the following:

•Packages that the carrier was unable to deliver due to insufficient address. 
•Customer missed delivery attempts.
•Customer failed to pick up package from the carriers access point or post office after delivery was missed.


If a customer wishes to return a product, they will be responsible for paying the return shipping costs. Customer will be responsible for any shipping damage that may be caused as a result of the item not being well packed.

Return Shipping Address

Please contact Sertyfied Hair for address location.


Sertyfied wigs and haircare products are shipped from Jamaica. If you are ordering from outside of the United States, your order MAY be subject to customs and import duties.Sertyfied Hair has no control over these charges and we can not tell you if there will be a charge or what the cost would be.
Any additional charges for customs clearance must be fulfilled by the customer. Sertyfied Hair does not reimburse international duties and/or taxes.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customers are advised to contact their local custom office for more information regarding international duties and taxes.



Sertyfied Hair is not liable for any shipping delays, losses or goods damaged in the course of shipping. We strongly value quality control and have made all possible efforts to ensure that the goods sent are in perfect condition.



There are many reasons that might cause a delayed delivery. We list here the most common ones.

•Package redirection- due to incomplete, incorrect or outdated address.

•Failed delivery attempts -Usually, courier companies make 2 or 3 attempts to deliver the package, After these attempts, the package will most likely be stored in the courier’s warehouse for 5-7 days and the customer can pick it up directly from there.

•If the delivery address is a Postal Office-  Courier companies no not normally  deliver to a P.O. box, so make sure you write a street address.

•Weather conditions- Sometimes, unforeseen situations, such as bad weather, can affect the time of delivery. Bad weather can block the roads or slow down the transit and cause a delayed delivery.

•Customs- Customs clearance work involves preparation and submission of documentations required to facilitate export or imports into one’s  country. The customs release of a shipment can take anywhere from 20 minutes to several days depending on circumstances.

•High volume of orders may also cause a delay. You should always bear in mind that during peak seasons, such as summer, Black Friday and Christmas, orders might require more than 10 business days to be processed. when this happens, customers are usually notified  and given a new estimated ship date.

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